Microsoft CRM

 

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You might have a great web site, toll free phone number, marketing campaign, or brand, but at the end of the day what customers remember is their interactions with your people.  Whether it’s with a call center operator, a sales representative or a technician who provided great service, that’s what your customers will remember.  DMC believes this is why your people are central to differentiating you and your organization from the competition.

Features


 

Gain a Clear View of the Customer

Gain a clear, 360-degree view of the customer with access to deep segmentation based on comprehensive customer, sales, and demographic information.

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Deliver Impactful Marketing Campaigns

Provide marketing professionals with robust data cleansing and segmentation tools, leading campaign management features, and insightful marketing analytics to increase the effectiveness of marketing programs, improve efficiencies, and better track key metrics.

Integrate CRM with Existing Systems

Leverage previous technology investments by integrating your existing systems with Microsoft CRM.  Microsoft CRM includes SharePoint web parts to view CRM data from within SharePoint as well as iFrame controls to view data from other systems, such as an ERP or Accounting package with a browser-based user interface.

Turn Leads Into Opportunities

Easily distinguish new prospects from existing customers and promote qualified leads to new opportunities with a single click. Automatically deliver the right lead to the right person according to product, territory, dollar amount, or any other criteria based on workflow rules that you define.